Monthly Archives: December 2024

Understanding The 4 Most Common Responses To Change

Posted on by

In today’s fast paced business world organisational change is becoming a consistent challenge. The reality is that change will always be here as it is a part of life. There is nothing that you can do to stop it. Many people and organisations try their best to avoid it or deny it but, eventually they will have to face it sooner or later.

Denying change can be very costly for an organisation as it can mean that your competitors can get a head of you and leave you behind. There is the temptation for managers to protect their staff from change knowing that it can affect them. However, putting off the inevitable can make the situation worse.

Effective managers understand that trying to fight and resist change is a waste of time, energy and resources. Effective managers embrace change and use it to the advantage of their staff and the organisation as a whole.

To be better prepared for change you need to be aware and understand the 4 common responses to change as follows:

Denial

The natural human response to change is denial because it is the most convenient and least painful response. When new proposals for change are put forward there instant reaction is to say that it will not work and it is a complete waste of time. Why fix a thing when it is not broken. People can blinker change out and pretend that it is not happening. This blinkered outlook is a classic denial response.

Resistance

When change becomes more of a reality than just an idea people’s responses will move from one of denial to resistance. This is also a natural human reaction to change and is nothing to be alarmed about. The key thing at the resistance stage is not to allow it to become deep seated. As a manager you must work with your staff to ensure the resistance is short lived.

Realisation

To move people towards acceptance it is important to communicate to staff of the benefits that will come with change. Also, emphasize that not changing will create risk and uncertainty in the future. Other things to point out is that the change maybe painful at the start however, in the long term it will make their jobs easier and more productive. At this stage people begin to realise the need for change.

Acceptance

The last phase is the acceptance of change. At this point you, your staff and the organisation have seen the light and have embraced the concept of change.

John Leigh Wins Lifetime Achievement Award

Posted on by

Recognised for 40 years as key industry figure.

John Leigh, Managing Director of Europcar UK and National Car Rental, has received the highly coveted lifetime achievement accolade in the Holiday Autos Partner of the Year Awards, confirming his status as an industry legend. In acknowledging his enormous and positive influence which has helped to shape and evolve the sector, the Holiday Autos Partner of the Year Awards ceremony honoured John for his dedication and commitment to the vehicle rental industry.

The Award was presented by Brian Murphy, Group Managing Director of Lastminute.com at the Victoria and Albert Museum.

“The evening was very emotional for me and I feel proud to be honoured by the industry in this way,” said John Leigh. “The Award was a complete surprise and it means a great deal to me to be recognised by my colleagues and partners who have put this industry where it is today.

John Leigh began his working life promoting concerts of legendary acts like Roy Orbison and Pink Floyd. In 1967 he decided to get a proper job and joined Godfrey Davis eventually to become Europcar, where he held a number of management roles. In 1972 he joined Swan National where he enjoyed a successful career culminating in his appointment as Managing Director in 1990 shortly after it had rebranded itself as EuroDollar.

Following an MBO from TSB and the acquisition of EuroDollar by National Car Rental USA, John was given responsibility for launching National into the EMEA marketplace.

In February 2007, the European operation was acquired by Europcar and John was appointed Managing Director of Europcar UK Group the largest daily rental company in the country.

As Chairman of the BVRLA in 2006/7, John played a leading role in defining and implementing industry standards for quality and customer service. He is also a Vice President of Chelsea football club, as well as being a very active patron of the Make-A-Wish-Foundation, a charity that grants wishes to often terminally ill young people. Two years ago he was also honoured with an “Unsung Hero Award” by the Celebrity Guild of Great Britain in recognition of his charitable work.

“I cant think of anyone more deserving of this award than John” confirmed Brian Murphy of Holiday Autos. “He has been the driving force behind the success of the industry, not just the growth of his own business. His vision and dedication has led to many of the innovations car rental customers now take for granted and he continues to challenge and lead the sector forward to new levels of service.”

Personalized Price Per Head Services.

Posted on by

There are many companies that provide this kind of services like price per head and because of that is important that you make a wise choice and select the one that can guarantee your success in the market with the necessary tools for your business to grow, improve the current services you have and provide the satisfaction your customers needs now and in the future.

Companies like ABC Per Head can be the business partner that can provide you the advantage you need in the market, and you may ask “Why is that?”, and its very simple, the services and the personalized attention including services adapted to your needs its the right answer, you as a bookie is looking for.

And by personalized attention I’m not talking about a great customer service, well it is part of the hole deal, but the most important is that, ABC Price Per Head company knows about the market like no other and understands the needs of its customers providing the right technological tools that will guarantee the success you been needing for so long and you can accomplish with them.

The reasons and advantages are based on a solid background, the experience of many year in the market providing the best services, tools, products, promotions and fees in the market that only a company that knows the needs of their clients its able to provide not only to your business but also to give the safe, secure and professional environment your customers need.

The premium services, products, customer services and more you know are important for your business to grow and improve and only can be provided by a company with this premium price per head services to create the business the bookmakers want in a company, in a partner, providing the safest, most convenient and reliable service you can find in the market.

Price per head companies like ABC have what it takes for you to decide to move your services with you and its because all the services, all the products are made for your needs and adapted for your market needs and change the way you do business, from local to offshore booking and will open the doors for you to have access to many other markets you have not yet reach with your current services and you know that to grow you need to risk and ABC price per head will manage that for you, all you need to do its supervise and see your organization grow and be more profitable inside the international market available with the products and services you have available with a company that knows how to get you there.

Its time to think global, expand and think about the future knowing you have the right tool available with a great company that its there for you to assist you on every step of the way and become the establishment you have ever dream off and the time is know, you can grow and see your local business get online the era of greatness that is awaiting for you.