Biography of Scottish Entrepreneur Willie Haughey

A brief look at the inspiring life and career of one of the most successful Scots entrepreneurs of all time, Willie Haughey. From young school leaver to employer of 11,000 people, read on and learn about City Refrigeration’s business success story.

The Early Years
After leaving school at 15 with no qualifications, Scot entrepreneur Willie Haughey succeeded in building the biggest privately-owned facilities management company in Europe with a turnover of 400 million.

From a fledgling operation with just four employees in 1985, to a global giant employing 11,000 people, Glasgow-based entrepreneur Willie Haughey grew from a working-class Gorbals boy to the largest private employer in Scotland.

Delivering milk kept him in pocket money before the young Willie finally landing an apprenticeship with local firm Turner Refrigeration. After developing his engineering skills at Springburn College, Willie spent two and half years in Abu Dhabi, working on of lucrative air conditioning contracts for UTS Carrier (USA), in the oil-rich United Arab Emirates.

But Willie didn’t stop there – using his spare time to plan and establish contacts he laid the foundations for his own empire back home in Scotland.

With 70,000 of start-up capital and Willie’s life savings, City Refrigeration was born in 1985. The big idea start a refrigeration company that specialised in installing and servicing cooling systems for the drinks industry.

Willies determination and an self-belief, finally led to a breakthrough contract with major brewers Tennent Caledonian and the beginning of the success story. Before long every major brewer in Scotland were onboard, and propelled City Refrigeration into the fast lane as one of the fastest-growing private companies in Europe.

City Refrigeration Expands
In 1996 William Haughey had a stroke of genius that transformed City from being a moderately successful refrigeration business into a hugely successful facilities management company, with clients worldwide.

Following successful maintenance contracts for supermarket giant Asda in Scotland and the North of England, City Refrigeration’s stellar performance resulted in it’s contract being rolled out to every store in the UK.

Hot on their heels, several other major British companies such as House of Fraser, Waterstones and Ladbrokes now also appoint City, and with promising new opportunities opening up in the Middle East and Australia, plus longer-term plans to break into the US market, Willie confidently predicts that turnover will more than double over the next few years.

The considerable success of City Refrigeration has not been achieved with speculative ventures however. A careful approach combined with well cultivated, long-term partnerships with people and companies has been critical to City’s expansion plans.

But despite being a highly successful tycoon, Willie Haughey has always kept his feet on the ground. City Refrigerations brand new 23 million headquarters, which was opened by the former Prime Minister Gordon Brown in 2009, is located right in the heart of the old Gorbals district, on a site where Willie’s childhood home once stood.

Willie himself still marvels at the amazing co-incidence and chuckles at the thought that a streetwise kid from the Gorbals is now running his worldwide empire from his old backyard!

The recipient of a raft of awards and accolades, including honours from his native city Glasgow, an honorary doctorate by Glasgow Caledonian University and even been decorated by the Queen. The Sunday Times Rich List Dr Haughey OBE estimates his personal fortune at 50 million but, as you would expect, Willie never comments on speculation about his net worth.

Monitoring printers using SNMP

I would like to share an interesting experience of using the SNMP protocol for centralized monitoring of printer availability and parameters.

My company does quite a lot of printing. The pool of printing units includes various printers and MFU large printers as well as medium and small SOHO (Small Office Home Office) class ones. All of them are network devices of predominantly two manufacturers – HP and Canon. About a year ago the company management set the task of collecting data for analysis of their functioning availability, downtime, workload, and consumption of paper, cartridges, and other consumables and spare parts. Besides, some data should be promptly submitted to the senior executives of both our internal providing services and external servicing companies.

In my opinion, collecting information from printer statistics pages every day is tiresome because there are rather a lot of printers in the organization. The option with parsing statistics web pages did not suit us for the reason of heterogeneity and the absence of static web addresses. I decided to use SNMP.

SNMP is a UDP-based protocol for control and monitoring. Almost all devices having a network interface support this protocol and allow using it to collect performance data. Data available via the SNMP protocol are also arranged in hierarchical order (OID). So it turns out that one can request the printer for an OID value with a definite number. Using special utility programs – server monitoring tools makes the monitoring of printers far more convenient.

Personally, I am using IPHost Network Monitor. This program allows an automatic search for all printers and other network-enabled devices (network discovery), carrying out data collection on the functioning of printing units, generating primary reports for subsequent analysis, and send timely alerts when performance or availability problems occur.

Monitoring system usage has shown:

1.The printer manufacturers try to keep to a uniform MIB structure and accordingly the group of OIDS (printer-accounting): 1.3.6.1.4.1.11.2.3.9.4.2.1.1.16.1 will be common for all HP printers, which can be actually received via SNMP. There are such OIDS in it as: printed-media-duplex-count 1.3.6.1.4.1.11.2.3.9.4.2.1.1.16.1.1.3 (duplex printing two-sided printing)
media3-page-count 1.3.6.1.4.1.11.2.3.9.4.2.1.4.1.8.3.3.3 (A3 size printing).

2.There may arise a problem with getting specific information on required printer because OIDs can be different with different printer manufacturers. IPHost Network Monitor can request information on all possible OIDs for the printer and has a built-in MIB browser.

3.For device identification in the other company departments and just for clearness it is better to use the printer serial number, net name, IP as a monitor name.

IPHost Network Monitor deserves a special recommendation as a solution for printer monitoring. This program significantly simplifies the monitoring of printing equipment because of:

– supports printers of most manufacturers;

– does not require profound SNMP protocol knowledge;

– automatically scans the network and finds printing and other equipment;

– allows setting a real-time monitoring of the condition of network printers in real time;

– has an advanced notification system;

– has a web interface for remote control of availability and performance.

After implementation of paper consumption monitoring, I can see several steps to enhance the SNMP monitoring of printers in our company:

– monitoring for paper supply

– control print queues

– control the refilling of cartridges and consumption of inks and toners

– keep a record of consumables for copiers, scanners, and multifunction printers (MFP)